We manage infrastructural technologies and support activities as to guarantee an IT service which is always efficient and aligned with business strategies.
A global approach
The growing importance of IT as an asset supporting business strategies has led companies to invest significant resources in new and increasingly performing technologies.
This approach is no longer enough to guarantee the expected benefits of technology: today the view must be broader and more comprehensive, a vision focused on the user and on all technological, organizational and cultural elements that influence the way he operates.
Therefore, IT Service Management and ITIL represent a reference framework for companies that want to obtain high performance, continuous availability of technological resources, security, rapid problem solving and scalability over time at acceptable management costs from their IT investments.
Our service model, based on a modular set of management, assistance and support activities, assumes and reinterprets international best practices, molding them on the peculiarities of Italian companies.
Business environments are characterized by a great heterogeneity of systems, applications, processes that must cooperate.
Plug-in offers IT Managers a wide variety of specialized services to manage and monitor complex infrastructures, without having to internally develop the necessary skills or support their continuous updating:
Ensures a constantly adequate solution to IT needs.
Service Level Management
Ensures the high quality of each service.
Service Continuity Management
It provides the necessary measures for the rapid restoration of IT services in case of serious infrastructural damage.
Optimizes the availability of systems, as to deliver adequate service levels at sustainable costs.
It implements, monitors and maintains the defensive measures which protect the confidentiality and integrity of data.
Incident & Problem Management
It reduces the impact of IT problems, understands them and prevents their causes.
Configuration & Change Management
It monitors the actual status of IT assets, implements methodologies and procedures to improve and upgrade IT services.
It manages users’ problems and requests.