{"id":1906,"date":"2019-09-07T10:02:03","date_gmt":"2019-09-07T10:02:03","guid":{"rendered":"http:\/\/www.plug-in.it\/?page_id=1906"},"modified":"2019-09-18T10:06:44","modified_gmt":"2019-09-18T10:06:44","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/www.plug-in.it\/en\/digital-infrastructure\/it-service-management\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"

[vc_row][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1559913008914{margin-bottom: 10px !important;}”]<\/p>\n

IT SERVICE MANAGEMENT<\/h1>\n

[\/vc_column_text][vc_column_text]<\/p>\n

We manage infrastructural technologies and support activities as to guarantee an IT service which is always efficient and aligned with business strategies.<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1567778391141{margin-bottom: 25px !important;}”]A global approach<\/strong>
\nThe growing importance of IT as an asset supporting business strategies has led companies to invest significant resources in new and increasingly performing technologies.
\nThis approach is no longer enough to guarantee the expected benefits of technology: today the view must be broader and more comprehensive, a vision focused on the user and on all technological, organizational and cultural elements that influence the way he operates.
\nTherefore, IT Service Management and ITIL represent a reference framework for companies that want to obtain high performance, continuous availability of technological resources, security, rapid problem solving and scalability over time at acceptable management costs from their IT investments.
\nOur service model, based on a modular set of management, assistance and support activities, assumes and reinterprets international best practices, molding them on the peculiarities of Italian companies.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Services<\/strong>
\nBusiness environments are characterized by a great heterogeneity of systems, applications, processes that must cooperate.
\nPlug-in offers IT Managers a wide variety of specialized services to manage and monitor complex infrastructures, without having to internally develop the necessary skills or support their continuous updating:<\/p>\n

 <\/p>\n

Capacity Management<\/strong>
\nEnsures a constantly adequate solution to IT needs.<\/p>\n

Service Level Management<\/strong>
\nEnsures the high quality of each service.<\/p>\n

Service Continuity Management<\/strong>
\nIt provides the necessary measures for the rapid restoration of IT services in case of serious infrastructural damage.<\/p>\n

Availability Management<\/strong>
\nOptimizes the availability of systems, as to deliver adequate service levels at sustainable costs.<\/p>\n

Security Management<\/strong>
\nIt implements, monitors and maintains the defensive measures which protect the confidentiality and integrity of data.<\/p>\n

Incident & Problem Management<\/strong>
\nIt reduces the impact of IT problems, understands them and prevents their causes.<\/p>\n

Configuration & Change Management<\/strong>
\nIt monitors the actual status of IT assets, implements methodologies and procedures to improve and upgrade IT services.<\/p>\n

Service desk<\/strong>
\nIt manages users\u2019 problems and requests.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1559913008914{margin-bottom: 10px !important;}”] IT SERVICE MANAGEMENT [\/vc_column_text][vc_column_text] We manage infrastructural technologies and support activities as to guarantee an IT service which is always efficient and aligned with business strategies. [\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1567778391141{margin-bottom: 25px !important;}”]A global approach The growing importance of IT as an asset supporting business strategies has led companies to invest significant…<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":1902,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1906","page","type-page","status-publish","hentry","description-off"],"yoast_head":"\nIT Service Management | Plug-in<\/title>\n<meta name=\"description\" content=\"Plug-in IT Service Management: We manage infrastructural technologies and support activities as to guarantee an IT service which is always efficient.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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