{"id":3043,"date":"2025-05-05T14:41:05","date_gmt":"2025-05-05T14:41:05","guid":{"rendered":"https:\/\/www.plug-in.it\/?page_id=3043"},"modified":"2025-05-05T15:01:28","modified_gmt":"2025-05-05T15:01:28","slug":"banking-front-office-automation","status":"publish","type":"page","link":"https:\/\/www.plug-in.it\/en\/vertical-solutions\/banking-front-office-automation\/","title":{"rendered":"Banking Front Office Automation"},"content":{"rendered":"

[vc_row][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1730280212491{margin-bottom: 10px !important;}”]<\/p>\n

NAHOS<\/h1>\n

[\/vc_column_text][vc_column_text css=””]In the multi-channel banking communication system, the branch is the physical touchpoint of the customer relationship. The atmosphere, communication tools and clarity of messages all contribute to making the customer journey through the physical and digital worlds consistent, enjoyable and seamless.<\/p>\n

Nahos is the innovative solution for automating the front office of bank branches, reducing costs, improving service and providing customers with a satisfying experience.<\/strong>[\/vc_column_text][vc_single_image image=”3047″ img_size=”full” css=”.vc_custom_1730370503917{margin-top: 25px !important;margin-bottom: 35px !important;}” image_hovers=”false”][\/vc_column][vc_column width=”2\/3″][vc_separator css=”.vc_custom_1730370513570{margin-bottom: 25px !important;}”][vc_single_image image=”3095″ img_size=”full” alignment=”center” onclick=”zoom” css_animation=”fadeIn” css=”.vc_custom_1730382422896{margin-top: 20px !important;margin-bottom: 15px !important;}” image_hovers=”false”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][vc_single_image image=”3061″ img_size=”full” alignment=”center” css=”.vc_custom_1730287995231{margin-top: 20px !important;margin-bottom: 15px !important;}” image_hovers=”false”][vc_column_text css=”.vc_custom_1746454966979{margin-bottom: 25px !important;}”]NAHOS Reception
\n<\/strong>Information terminal with queue management system. Touchscreen display accessible to wheelchair users. Ticket printer with quick roll change. Contactless RFID reader, magnetic stripe reader, integrated audio.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_single_image image=”3057″ img_size=”full” alignment=”center” css=”.vc_custom_1730287511642{margin-top: 20px !important;margin-bottom: 15px !important;}” image_hovers=”false”][vc_column_text css=”.vc_custom_1746454976645{margin-bottom: 25px !important;}”]NAHOS Display<\/strong>
\nLarge screen for calling users. Shows the number being served and the counter to go to.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_single_image image=”3059″ img_size=”full” alignment=”center” css=”.vc_custom_1730293962586{margin-top: 20px !important;margin-bottom: 15px !important;}” image_hovers=”false”][vc_column_text css=”.vc_custom_1746454986112{margin-bottom: 25px !important;}”]NAHOS Tablet<\/strong>
\nTouchscreen information terminal for consulting banking transparency documents.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_single_image image=”3055″ img_size=”full” alignment=”center” css=”.vc_custom_1730293976150{margin-top: 20px !important;margin-bottom: 15px !important;}” image_hovers=”false”][vc_column_text css=”.vc_custom_1746455000407{margin-bottom: 25px !important;}”]NAHOS Signage<\/strong>
\nDisplays of all shapes and sizes and interactive totems for institutional and marketing communication.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”black” css=”.vc_custom_1730372174476{margin-top: 25px !important;margin-bottom: 35px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][vc_column_text css=””]<\/p>\n

Reception<\/h2>\n

Queue management with priority access<\/h3>\n

Nahos solves the problem of queues in waiting areas by combining the typical features of a queue management system (service selection, ticket issuance) with those of an advanced recognition and reception system.
\nThe system makes things easier for users and operators, speeding up the whole process. Customers can book online and, once at the branch, access services via a fast-track system, identifying themselves by scanning one of the cards issued by the bank or their health card.
\nNew visitors to the branch are greeted by a clear and user-friendly interface that guides them to the right services.
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text css=””]<\/p>\n

Transparency<\/h2>\n

Mandatory communication for banking transparency<\/h3>\n

NAHOS simplifies and automates the continuous updating of documentation that must remain available to users at the counters.
\nCustomers can use a touchscreen to select and consult all mandatory information on banking transparency and send a copy to their email address. Content is updated once centrally and transmitted simultaneously to all devices in the various branches.
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text css=””]<\/p>\n

Promotion<\/h2>\n

Management and communication of institutional and marketing content<\/h3>\n

NAHOS allows information, visual signals, videos and marketing messages to be conveyed on tablets, totems and large displays, according to a predefined schedule that can be differentiated by brand, geographical area, branch and individual device.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text css=””]<\/p>\n

Control<\/h2>\n

Centralised management of content distribution and device status<\/h3>\n

All NAHOS devices can be controlled from the NAHOS Console, the web-based digital system management platform. The NAHOS Console includes functions for creating schedules, distributing and automatically updating content, monitoring the proper functioning of devices and producing usage reports.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”black” css=”.vc_custom_1730372182485{margin-top: 25px !important;margin-bottom: 35px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”3071″ img_size=”full” alignment=”center” css_animation=”slideInDown” css=”” image_hovers=”false”][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

NAHOS Console<\/h2>\n

Centralised management of content and communication devices<\/h3>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]Content distribution<\/strong>
\nAll system terminals (totems, displays and tablets) are connected via VPN to NAHOS Console, the virtual control desk that allows you to structure and distribute content across the territory in a selective manner. Information, promotional videos and marketing messages are uploaded once to the central server, which transmits them to the various devices connected to the network.<\/p>\n

Editorial flow management<\/strong>
\nNAHOS Console includes powerful tools for managing the editorial flow (creation, review, approval and publication of content) and scheduling different programmes for different groups of terminals. Content can be refreshed in real time or at pre-set times and dates, depending on the selected schedule.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]Proactive terminal monitoring<\/strong>
\nNAHOS Console monitors the status of all devices distributed throughout the territory, detecting any anomalies or malfunctions on individual terminals.
\nIn the event of a fault, the system automatically sends a request for assistance to the relevant centre.<\/p>\n

Reports<\/strong>
\nThe choices and queries made by users are collected anonymously and transformed into graphs that show the number and frequency of access to the various services. This information, which is valuable to management, allows resources to be allocated on the basis of objective data.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”black” css=”.vc_custom_1730371725440{margin-top: 25px !important;margin-bottom: 35px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

NAHOS System<\/h2>\n

Components<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text css=””]NAHOS Reception – Reception<\/strong>[\/vc_column_text]

    \n
  • Touchscreen queue management<\/li>\n
  • Ticket issuance and card reading<\/li>\n
  • Priority access management<\/li>\n
  • Display for calling users<\/li>\n<\/ul>\n<\/div>[vc_empty_space height=”15px”][vc_column_text css=””]NAHOS Tablet – Mandatory communication<\/strong>[\/vc_column_text]
      \n
    • Tablet for table or wall mounting<\/li>\n
    • Easy consultation of documentation<\/li>\n
    • Continuous and simultaneous content updates<\/li>\n
    • No operations to be performed in the branch<\/li>\n<\/ul>\n<\/div>[vc_empty_space height=”15px”][vc_column_text css=””]NAHOS Signage – Promotion and communication<\/strong>[\/vc_column_text]
        \n
      • Remotely controlled totems, tablets and displays<\/li>\n
      • Display of information content and advertising messages<\/li>\n
      • Playback of audio\/video multimedia content<\/li>\n
      • Web page display<\/li>\n<\/ul>\n<\/div>[\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]NAHOS Console \u2013 System management and control<\/strong>[\/vc_column_text]

        Content management<\/em><\/p>\n

          \n
        • Creation of consultation layout<\/li>\n
        • Organisation of content<\/li>\n
        • Creation of schedules<\/li>\n
        • Automatic and scheduled distribution of content<\/li>\n
        • Document management and versioning<\/li>\n<\/ul>\n<\/div>[vc_empty_space height=”15px”]

          Remote device monitoring<\/em><\/p>\n

            \n
          • Device status control<\/li>\n
          • Fault alert<\/li>\n
          • Automatic request for intervention to the operations centre<\/li>\n
          • Access and query statistics<\/li>\n<\/ul>\n<\/div>[vc_empty_space height=”15px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

            [vc_row][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1730280212491{margin-bottom: 10px !important;}”] NAHOS [\/vc_column_text][vc_column_text css=””]In the multi-channel banking communication system, the branch is the physical touchpoint of the customer relationship. The atmosphere, communication tools and clarity of messages all contribute to making the customer journey through the physical and digital worlds consistent, enjoyable and seamless. Nahos is the innovative solution for automating…<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":1873,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3043","page","type-page","status-publish","hentry","description-off"],"yoast_head":"\nNAHOS | Banking Front Office Automation | Plug-in<\/title>\n<meta name=\"description\" content=\"Nahos is the innovative solution for automating the front office of bank branches, reducing costs and improving service.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NAHOS | Banking Front Office Automation | Plug-in\" \/>\n<meta property=\"og:description\" content=\"Nahos is the innovative solution for automating the front office of bank branches, reducing costs and improving service.\" \/>\n<meta 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