{"id":3382,"date":"2025-05-05T09:03:15","date_gmt":"2025-05-05T09:03:15","guid":{"rendered":"https:\/\/www.plug-in.it\/?page_id=3382"},"modified":"2025-05-05T09:57:52","modified_gmt":"2025-05-05T09:57:52","slug":"ticketing-management-system","status":"publish","type":"page","link":"https:\/\/www.plug-in.it\/en\/digital-transformation\/ticketing-management-system\/","title":{"rendered":"Ticketing Management System"},"content":{"rendered":"

[vc_row][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1743586913366{margin-bottom: 10px !important;}”]<\/p>\n

TICKLY<\/h1>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1746434675433{margin-bottom: 25px !important;}”]<\/p>\n

Ticketing platform for optimized technical support management.<\/h2>\n

[\/vc_column_text][vc_single_image image=”3448″ img_size=”full” css_animation=”left-to-right” css=”” image_hovers=”false”][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1746434745287{margin-bottom: 15px !important;}”]Tickly is an application for managing service requests that combines the typical features of a ticketing platform with a series of additional functions for monitoring the service and reporting on activities.<\/p>\n

It is the ideal solution for help desks and internal business services that need an effective tool to optimise all service-related operations: from user support and request management to intervention organisation and activity reporting for cost allocation.<\/p>\n

Tickly is a web application that can be used from a desktop computer or smartphone when on the move. It does not require local installation or extensive training, and is very easy to configure and use.[\/vc_column_text][vc_column_text css=”.vc_custom_1746434789233{margin-bottom: 25px !important;}”]Total visibility and traceability<\/strong>
\nAuthorised users can open tickets and track activities until the problem is completely resolved. All interactions between the helpdesk, technicians and customers are tracked and stored so that the choices that led to the resolution or non-resolution of the reported issue can be retraced at any time. This information can feed an optional Artificial Intelligence (AI) engine that allows you to leverage accumulated knowledge to improve service effectiveness.
\nEach user has an up-to-date view of their active tickets, while managers can check all open or closed tickets, distinguishing them by location or department.
\nThe service provider can share real-time reports and statistics with the customer to document compliance with agreed service levels or demonstrate the need for additions to the contract.<\/p>\n

Fast even on-site<\/strong>
\nTickly does not waste time for those working in the field: the calendar shows the constantly updated schedule of interventions, the information to be entered on site is essential, and the entire history of the problem to be solved is just a scroll away on your smartphone.
\nThanks to a centralised intervention assignment system, it is possible to rationalise call-outs by distributing the workload across the technical resources actually available.
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1746435003175{margin-bottom: 25px !important;}”]Automatic reporting<\/strong>
\nAll activities entered in Tickly automatically form the accounting statement of activities carried out within a project or service contract.
\nWhere applicable, this information allows you to proceed quickly and accurately with the invoicing of services rendered.
\n[\/vc_column_text][vc_column_text css=”.vc_custom_1746435012595{margin-bottom: 25px !important;}”]Tickly is an agile and intelligent application designed for:[\/vc_column_text]

    \n
  • Service centres
    \n<\/strong>that want to track and resolve reported problems accurately.<\/li>\n
  • Internal IT departments
    \n<\/strong>for structured and efficient management of support requests.<\/li>\n
  • Maintenance companies
    \n<\/strong>for centralised monitoring of interventions.<\/li>\n
  • Multi-site organisations
    \n<\/strong>that need a filtered and organised view of reports.<\/li>\n
  • Managers and project managers
    \n<\/strong>who want accurate control over tickets, history and statistics.<\/li>\n
  • System administrators
    \n<\/strong>for analysis of performance and possible areas for improvement.<\/li>\n<\/ul>\n<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1743586913366{margin-bottom: 10px !important;}”] TICKLY [\/vc_column_text][vc_column_text css=”.vc_custom_1746434675433{margin-bottom: 25px !important;}”] Ticketing platform for optimized technical support management. [\/vc_column_text][vc_single_image image=”3448″ img_size=”full” css_animation=”left-to-right” css=”” image_hovers=”false”][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1746434745287{margin-bottom: 15px !important;}”]Tickly is an application for managing service requests that combines the typical features of a ticketing platform with a series of additional functions for monitoring the service and reporting…<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":1853,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3382","page","type-page","status-publish","hentry","description-off"],"yoast_head":"\nTickly | Ticketing Management System | Plug-in<\/title>\n<meta name=\"description\" content=\"Tickly is a ticketing platform for optimized technical support management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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